FAQ
If you are unable to find an answer to your eCode360 question in the following list of Frequently Asked Questions, please refer to the Support page for additional support options.
How tall can I have my fence?
For questions about interpreting the Code, please contact your municipality.
How do I change my password?
If you are currently logged in, you can change your password using the Settings button at the top right of the screen.
What if I forget my password?
Click here to reset your password or contact us at eCodehelp@generalcode.com for assistance.
What web browser do I need?
The current list of supported web browsers can be found on the support page.
Are New Laws adopted?
Yes. New Laws have been fully adopted by the municipality but not been supplemented into the Code yet.
I am new to eCode, where do I start?
If you are a municipal staff or administrator, we'd recommend taking a webinar to learn about the tools designed especially for you. If you are a citizen or a self-learner, check out the Navigation section of this help page.
How do I search in eCode?
Searching instructions found here.
How do I email, print, download or share eCode content?
Find out how to use all of eCode's tools here.
How do I add notes to my eCode?
How do I search across multiple codes?
When you are logged in, you can search for a topic across multiple Codes in eCode360 using Multicode Search. More info here.
How do I download my selection in eCode to a Word Document or PDF?
Certain logged-in users can download to Word (instructions here), and most municipalities allow constituents to download to PDF (instructions here).
How can I track eCode usage?
The Dashboard shows total views, total unique IPs, eCode views over time, and the top 10 search terms. You must login as an Administrator to see the Dashboard. More info here.
How do I add users to my eCode?
Administrative users can add or remove Municipal or Admin users to grant them authorized access to tools. More info here.
How do I upload public documents?
Only Admin users can upload Public Documents. If you are an Admin user, more info is available here.
How do I access previous versions of my Code?
See Archives section here.
What if I have trouble logging in?
Municipal users can request a login here. For problems logging in, please contact eCodehelp@generalcode.com.
How do I create a desktop shortcut to my ecode?
See the "Creating a Desktop shortcut" section here.
Each Code hosted on eCode360 has its own unique web address. A link that points to a specific Code's unique address will always open that Code. There are several ways to get the unique address for a specific Code:
- Open your Code, click the Home button at the top of the Code to return to the top of your Code, and then copy the web page address from your web browser's address bar
- Open your Code, click the Home button at the top of the Code to return to the top of your Code, and then click the email button in the toolbar to create a new eMail message that contains the direct link to the Code.
- Open the General Code eCode360 Library, locate your Code (or any Code) in the list of available Codes, right-click on the eCode link, and select "Copy Shortcut".
How do I update my Code and eCode360?
Municipal officials can find instructions in the "Keep Your Code Up to Date" section of our eKit for eCode360 page. That section also includes a link to the "Code Reference Guide", which contains detailed update instructions and sample ordinances for revising the Code.
